You're an embarrassment to the Quality Street name
The toffee penny is, in our opinion, possibly one of the least popular sweets invented, and illustrates how the word "Quality" can be abused. Even though the manufacturers write the word on the tin, this dullard's very existence calls the brand into question. Indeed, we've recent experience of exactly the same problem with the word being used by legal providers. Whether its the Law Society's Conveyancing Quality Scheme (CQS) or the Quality Solicitors franchise, neither provides sanctions where their members abuse the brand. This means that unfortunately, unlike the toffee penny which can be given to the dog, as our blog indicates, for now, we're going to have to put up with those companies that don't follow the rules and insist on being rude, inefficient and frankly, no-one's favourite.
Lenders - There's more trouble ahead
HSBC's decision to force their clients to use their choice of lawyer was the first time the impact of separate lender representation was felt widely. Given the negative feedback to this approach which lead to HSBC's humiliating climbdown, many agents and clients hoped we'd seen the end of this practice. Unfortunately, we are seeing increasing numbers of lenders forcing specific types of clients to use their selected lawyer. In recent weeks, clients getting buy-to-let mortgages and one applying for an offset mortgage, were all forced to use the bank's lawyers. This is definitely a growing trend, and clients and agents should be aware where such representation is required, as it will slow transactions and cause unexpected frustration for buyers and sellers alike.
HSBC - not exactly a level playing field
HSBC have backtracked on their decision to allow only a handful of lawyers to represent them, and from the beginning of September, have now allowed a slightly larger handful of firms who have joined the Law Society's CQS to represent them. However, citing "technical difficulties", the bank is not allowing licensed conveyancers onto the panel. Which is curious, as they already have several such companies on their existing panel. And licensed conveyancers can also represent them for First Direct mortgages. Which at least demonstrates a consistent lack of inconsistency.
Partnership New Conveyancing Discussions are proving a Hit
Following successful trials with a number of London estate agents, our new, free Conveyancing Discussion is now being launched. Accompanied by a unique handbook and materials, this informal 45 minute session reviews recent changes to the conveyancing process, how agents can help resolve problems and actually get to see the documents involved in the process. To learn more about this new service, send an email for more information and we'll send you a free sample of the handbook.
